Shipping Policy

1. Order Processing & Fulfillment

We carefully process and prepare each order for shipment. Orders are fulfilled from our international logistics facilities, including primary fulfillment hubs located in China, depending on inventory availability and destination.

• Processing Time: Standard orders are generally processed within 1 to 2 business days, excluding weekends and statutory holidays.
• Cut-Off Time: Orders placed after 12:00 PM Eastern Time (ET) or during weekends will begin processing on the following business day.
• Fulfillment Location: Depending on inventory availability and destination, your order will be fulfilled and shipped directly from our primary fulfillment facilities in China or via our regional partner network.
• Dispatch Notification: You will receive an order confirmation after purchase. Once your order has been dispatched, you will receive a shipping confirmation containing available carrier tracking information.

2. Shipping Rates & Delivery Timelines

Available shipping options and rates are calculated at checkout based on the destination, package weight, dimensions, and available carrier services.

• United States (Domestic) Shipping: For orders shipped to the United States (our primary domestic market), standard international express shipping from our fulfillment facilities typically takes 7 to 14 business days after dispatch, subject to carrier performance and customs clearance.
• Expedited Shipping: Where expedited courier services are available at checkout, estimated delivery is generally 4 to 8 business days after dispatch.
• Other International Destinations: Delivery times vary depending on the destination country, local carrier networks, and customs clearance procedures. The estimated delivery timeframe displayed at checkout should be considered the most current estimate for your order.
• Free Shipping: Free shipping is automatically applied to qualifying orders when the applicable threshold displayed on our storefront is met.

Please note: Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather events, peak shipping periods, or other circumstances outside LINQOFF's control.

3. International Shipping & Customs Duties

LINQOFF ships products globally from our fulfillment hubs. Orders shipped across international borders may be subject to customs procedures and additional charges imposed by the destination country.

• Duties and Taxes: International orders may be subject to import duties, tariffs, VAT/GST, customs fees, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.
• Customs Clearance: The customer is responsible for providing any information or documentation reasonably required by customs authorities to complete clearance.
• Customs Delays: LINQOFF is not responsible for delivery delays resulting from customs inspections, regulatory requirements, or other actions by government or carrier authorities.

4. Fulfillment & Product Handling

LINQOFF products are securely packaged for international transit using appropriate protective materials and are shipped through reliable carrier services based on the order destination and selected shipping method.

5. Delivery Address & Missing Shipments

• Address Verification: Please carefully verify your shipping address before completing your order. We are unable to alter or update the shipping address once an order has entered fulfillment or been handed over to the carrier.
• Tracking: Tracking information will be provided via email as soon as it becomes available following dispatch.
• Damaged Packages: If your package arrives damaged, please contact our support team promptly and provide clear photographs of both the packaging and the product.
• Missing Shipments: If your shipment is marked as delivered but cannot be located, or if it appears to be lost in transit, please contact our support team within 7 business days at support@linqoff.com so we can initiate a formal carrier investigation.

6. Shipping Questions

If you have questions about shipping, delivery estimates, customs charges, or order routing, please contact us at support@linqoff.com.