1-Year Limited Warranty Policy

At LINQOFF, we engineer our signal-isolation products to high standards of materials and craftsmanship. This Warranty Policy outlines the coverage, exclusions, and claim procedures for genuine LINQOFF products purchased directly through our website or authorized distribution partners.

1. Warranty Coverage & Scope

All eligible LINQOFF hardware products are covered by a Limited 1-Year Warranty from the date of delivery.

Universal Application This warranty applies to purchases made for personal consumer use as well as authorized commercial, enterprise, government, and institutional deployments.

This warranty covers:

• Manufacturing defects in materials, fabric construction, shielding materials, seam stitching, and workmanship.
• Defects in fold-over hook-and-loop closures or other product components occurring under normal and intended use.
• Material or workmanship defects that materially affect the product's intended physical signal-isolation function.

If a valid defect arises within the 1-year warranty period, LINQOFF will, at its discretion:

• Repair the product using new or refurbished components;
• Replace the product with the same or an equivalent model; or
• Provide another appropriate remedy where repair or replacement is commercially impractical, subject to applicable law and LINQOFF's applicable policies.

2. Warranty Exclusions

This warranty does not cover:

• Normal cosmetic wear and tear resulting from standard daily friction, aging, or routine handling.
• Physical damage caused by misuse, abuse, negligence, punctures, cuts, tears, abrasions, or improper folding or storage.
• Damage resulting from unauthorized modifications, alterations, or third-party repairs.
• Damage caused by liquids, extreme temperatures, open flames, corrosive chemicals, or natural disasters.
• Loss, theft, or intentional destruction of the product.
• Damage to electronic devices or third-party equipment placed inside or outside the product.

3. Proof of Purchase

To initiate a warranty claim, please provide:

• Original order confirmation number or invoice.
• Clear photographic or video evidence demonstrating the defect or structural failure.
• A brief summary detailing the issue and circumstances of discovery.

4. Warranty Claim Process

To submit a claim:

• Email our support desk at support@linqoff.com with the subject line: Warranty Claim - Order #[Your Order Number].
• Our technical support team will evaluate your claim and respond within 2 to 4 business days.
• If approved, we will provide authorization and shipping instructions for return inspection, repair, or replacement.

Please do not send items back to LINQOFF without prior return authorization from our support team.

5. Warranty Shipping Costs

• Confirmed Defects: If your product is confirmed to have a manufacturing or material defect covered by this warranty, LINQOFF will cover standard return and replacement shipping costs.
• Out-of-Scope Requests: Customers are responsible for shipping charges if an item returned for evaluation is determined to be damaged through misuse, accidental damage, or normal wear rather than a covered manufacturer defect.

6. Limitation of Liability

To the maximum extent permitted by applicable law, LINQOFF's liability under this warranty is limited to the remedies expressly provided under this Warranty Policy. LINQOFF is not responsible for indirect, incidental, punitive, or consequential damages arising from the use or inability to use the product or any device placed inside or outside the product, except where such limitations are not permitted by applicable law.

7. Consumer & Commercial Rights

This warranty provides specific legal rights. You may also have additional rights under applicable state, federal, or other applicable consumer protection laws that cannot lawfully be waived or excluded.

8. Contact & Inquiries

For warranty evaluations, enterprise support, or replacement inquiries, please contact: