Warranty Policy

At Linqoff, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy explains the coverage, exclusions, and claim process for products purchased through our website or authorized sales channels.

1. Warranty Coverage

All eligible Linqoff products are covered by a Limited 1-Year Warranty from the date of delivery unless otherwise stated on the product page.

This warranty covers:

  • Manufacturing defects in materials or workmanship.
  • Functional failures resulting from normal and intended use.
  • Defects that prevent the product from performing as advertised.

If a product is determined to be defective during the warranty period, Linqoff will, at its sole discretion:

  • Repair the product.
  • Replace the product with the same or an equivalent model.
  • Issue a store credit or refund where repair or replacement is not possible.

2. Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear.
  • Cosmetic damage, including scratches, dents, stains, or discoloration.
  • Damage caused by misuse, abuse, negligence, accidents, or improper storage.
  • Damage resulting from unauthorized repairs or modifications.
  • Damage caused by fire, water, floods, natural disasters, or other external events.
  • Products used for commercial purposes unless specifically stated.
  • Loss or theft of the product.

3. Proof of Purchase

To make a warranty claim, customers must provide:

  • Original order confirmation or purchase receipt.
  • Order number.
  • Photos or videos clearly showing the issue.
  • Any additional information requested by our support team.

4. Warranty Claim Process

To submit a warranty request:

  1. Contact our customer support at support@linqoff.com.
  2. Include your order number, product details, and description of the issue.
  3. Attach clear photos or videos showing the defect.
  4. Our team will review your request within 2–5 business days.
  5. If approved, we will provide further instructions for repair, replacement, or return.

Customers must not return products without receiving authorization from Linqoff.

5. Shipping

  • If the warranty claim is approved due to a manufacturing defect, Linqoff will cover the replacement shipping costs where applicable.
  • Customers may be responsible for return shipping unless prohibited by local law.
  • Shipping charges are generally non-refundable.

6. Limitation of Liability

To the maximum extent permitted by law, Linqoff's liability is limited to the repair, replacement, or refund of the defective product. Linqoff shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the product.

7. Consumer Rights

This warranty provides specific legal rights. You may also have additional rights under the consumer protection laws applicable in your country or state. Nothing in this Warranty Policy limits any statutory rights that cannot legally be excluded.

8. Contact Us

If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact us:

Linqoff Customer Support
Email: support@linqoff.com