Privacy policy

LINQOFF operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a shopping experience (the "Services"). The Services are powered by Shopify, which provides the e-commerce platform and infrastructure used to operate our store.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have reviewed this Privacy Policy and understand how your personal information may be collected, used, and disclosed as described below.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be associated with you. We may collect the following categories of information depending on how you interact with our Services:

• Contact details: Name, billing address, shipping address, phone number, and email address.
• Order and transaction information: Products purchased, viewed, added to cart, returned, or exchanged, along with order history and transaction details.
• Payment information: Payment and billing information required to complete a transaction. Payment card information is processed through our payment providers and is not stored directly by LINQOFF where the applicable payment provider handles that information.
• Account information: Information associated with your customer account, such as account credentials and preferences, where applicable.
• Customer support information: Information you provide when contacting us, including the contents of your communications and any information needed to resolve your request.
• Device and technical information: IP address, browser type, device type, operating system, network information, and other technical identifiers.
• Usage information: Information about how you interact with our website, including pages viewed, links clicked, browsing activity, and similar usage information.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, subscribe to communications, submit a form, or contact customer support.
• Automatically: Through cookies, pixels, web beacons, log files, and similar technologies when you browse or interact with our website.
• From service providers: From payment processors, fraud-prevention providers, fulfillment providers, shipping carriers, technology providers, and other companies that provide services to us.
• From analytics and marketing partners: Where applicable, we may receive information from analytics, advertising, and marketing platforms that help us understand website usage and measure marketing performance.

How We Use Personal Information

We may use personal information for the following purposes:

• Order Processing and Fulfillment: To process payments, fulfill and ship orders, provide tracking information, process returns and exchanges, and provide customer service.
• Website and Service Operations: To operate, maintain, troubleshoot, and improve our website and Services.
• Communications: To communicate with you about orders, account activity, customer-service requests, and other service-related matters.
• Marketing: Where permitted by law and consistent with your preferences, to send promotional communications and provide information about products, offers, and services.
• Analytics and Personalization: To understand how customers use our Services and improve the shopping experience.
• Security and Fraud Prevention: To detect, investigate, and prevent fraud, unauthorized activity, abuse, and security incidents.
• Legal and Compliance: To comply with applicable laws and legal obligations and to protect our rights, customers, business, and Services.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide the Services.

• Shopify: Our e-commerce platform provider, which supports our online store, checkout, order processing, and related infrastructure.
• Payment Providers: Payment processors and financial service providers that process transactions and payments.
• Fulfillment and Shipping Providers: Fulfillment partners, warehouses, logistics providers, and shipping carriers that help us process and deliver orders. Depending on inventory availability and destination, order information may be shared with fulfillment facilities located outside your country, including facilities in China.
• Technology and Service Providers: Providers supporting website hosting, analytics, security, customer support, communications, and other business functions.
• Marketing and Advertising Providers: Where applicable, advertising and marketing platforms that help us deliver and measure promotional campaigns.
• Legal and Regulatory Authorities: Where disclosure is required by law, legal process, or governmental request, or when necessary to protect our rights, customers, or the public.
• Business Transfers: In connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.

Shopify

Our online store is hosted on Shopify. Shopify processes information associated with your use of our store and provides the technology required to operate our e-commerce Services.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy and privacy resources.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, and similar technologies to operate the website, remember preferences, understand website traffic, measure performance, and, where applicable, support advertising and marketing activities.

Your browser or device may provide settings that allow you to control or restrict certain cookies. Some website functionality may be affected if cookies are disabled.

Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not directed to children under the applicable age of majority in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill and maintain transaction records, provide customer support, resolve disputes, maintain business records, comply with legal obligations, and enforce our agreements.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These may include:

• Access: Request information about the personal information we maintain about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of personal information, subject to applicable legal exceptions.
• Data Portability: Request a copy of certain personal information in a portable format where required by applicable law.
• Marketing Choices: Opt out of promotional emails at any time by using the unsubscribe option included in our marketing communications.

We may need to verify your identity before completing certain privacy requests. We will process requests in accordance with applicable privacy laws.

To submit a privacy request or ask a question about your personal information, please contact us using the information provided below.

International Data Transfers

LINQOFF and its service providers may process or store personal information in countries other than the country where you live. These countries may have data-protection laws that differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements. When we make changes, we will update the "Last updated" date and post the revised policy on this page.

Contact Us

If you have questions about this Privacy Policy, want to submit a privacy request, or wish to raise a privacy concern, please contact us: